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From the Directors Desk

March 7, 2012

Audrey BetcherIn 2011 the library experienced a time of unprecedented change. We had three members of the management team retire as well as several other long-time staff members leave as well. As we were scrambling to get work done, we also took the opportunity to re-evaluate open positions against the Library’s strategic plan.

We continue to meet the needs of the entire community: create lifelong learners, stimulate imagination, connect people to the online world, encourage young readers, and so much more, We see areas of opportunity, but we live in a time of tight budgets. We know we can’t just add more staff to solve problems and do more; we need to deploy existing staff differently.
So what are we doing differently? We are in the process of consolidating circulation into the Circulation Division. Right now a person can register for a library card, check out materials, and pay fines in either the Children’s Division or in the Circulation Division. After the transition is complete, all transactions with check outs, fines, holds, registrations, etc. will take place in the Circulation Division.

The Children’s Division staff will have more time to focus on reference, reader’s advisory, and programming for the children in our community. That is not to say that we don’t value the highly important transactions that happen in the Circulation Division. It all has to work together to create a great customer experience.

A staff team is working on the implementation plan, and we expect the change to happen before June. We sincerely appreciate the support of the Friends and Foundation on this project. Some of these funds will be used to change the desk in the Children’s area. We no longer need such a large desk, and we want to create an environment approachable.
What you do makes a difference for our entire community.

Thank You!

Audrey Betcher, Rochester Public Library Director

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